Returns & Refunds Policy

One O Five Hair Salon & Beauty

Return Window: All return requests must be submitted within 30 days of purchase (either online via our Contact Form or directly in-store). Requests made after 30 days unfortunately cannot be accepted.
Prior Contact & Approval: To save everyone time and ensure a smooth process, we kindly recommend reaching out to us first at 105hairsalonbeauty@gmail.com—our professional hairstylists will gladly help troubleshoot or assist you whenever we have the time. Please note that items sent back without prior notice and approval cannot be processed, and unfortunately will not qualify for a refund or store credit.
Item Condition: To qualify for a return, items must be unopened, unused, in their original packaging, and accompanied by all original tags, seals, and accessories in pristine, resalable condition.

Hair Care Products: Final sale once opened. Only unopened, unsealed products in their original packaging may be considered for return.
Hair Tools, Brushes & Appliances: Due to health and hygiene standards, tools or electrical appliances that have been opened or used cannot be refunded. Only unopened, unused appliances in their original packaging are eligible within the 30-day window.
Hair Color & Chemical Products: Strictly non-refundable once opened, mixed, or unsealed. Only unopened products in their original packaging are eligible.
Hair Extensions & Wigs: Due to strict health, hygiene, and public safety regulations, hair extensions and wigs are strictly non-refundable under any circumstances once packaging is opened or tampered with. Unopened, unworn items may be eligible for Store Credit only.
Discontinued Items: Products marked as "Discontinued" on their product page are final sale and are not eligible for returns, exchanges, or refunds.

Defective Products, Shipping Damage, or Incorrect/Missing Items:
- If something isn’t quite right, please notify us within 5 business days of receiving your order by emailing 105hairsalonbeauty@gmail.com.
- Please do not attempt to repair or modify the product yourself. Once verified and approved, we will gladly cover the return shipping costs and arrange a replacement, exchange, or refund for you.
Undeliverable / Returned to Sender (Address Issues):
- If a package is returned to us because of an incorrect shipping address entered at checkout, we will refund the cost of the items once we receive the package back. Original shipping fees are non-refundable in this scenario.

Restocking Fee: Approved returns due to customer preference (such as changing your mind or buying the wrong item) are subject to a 20% restocking fee, which will be deducted from your final refund or store credit.
Third-Party Payment Processing Fees: Any transaction or processing fees charged by third-party payment providers (such as credit card companies, debit processors, or financing platforms) at the time of purchase are strictly non-refundable and will be deducted from any issued refund.
Return Shipping Costs: You are responsible for all return shipping costs and must provide a valid tracking number to ensure safe delivery. Original shipping charges are non-refundable.

Review & Processing: Once we receive and inspect the returned item, if it meets all return criteria, we will process your refund within 7 to 10 business days.
Statement Posting Time: Refunds will be issued back to your original payment method. Depending on your bank or credit card provider's processing cycle, it may take an additional 7–14 business days for the funds to officially appear on your statement.

Whenever applicable, customers may choose to receive their refund in the form of Store Credit, which can be used toward any future retail products or salon services at One O Five Hair Salon & Beauty. Store credits never expire.

We are always here to help make things right! If you have any questions or need to start a return, please reach out to us: